Comlets - Privacy Statement
Effective Date: March 29, 2014
Comlets created this privacy statement to document our commitment to customer and visitor privacy. Because our customers and visitors share information with us, we have established this Privacy Statement to communicate our information gathering and dissemination practices.
Information Collection and Use
Comlets may ask that prospective customers and site visitors who request information, and subsequently register to use our products and services, provide contact information such as their name, company name, address, phone number and, occasionally, an email address. Later, Comlets may request financial qualification and billing information such as billing name and address, credit card number, and the number of users within the customer's organization. This data is typically collected offline as part of the customer provisioning process.
Comlets typically asks for marketing information via an online form when a customer or visitor requests information about our products and services. This information includes name, company name, address, phone number, title, and may include additional company information such as annual revenues, number of employees, and industry. Because the Comlets Messaging System operates independently of email, we typically do not require an email address for evaluating the message delivery system. Comlets uses the collected information to demonstrate the Comlets Messaging System for prospective customers and their respective companies. We may also use the information to contact prospective customers to further discuss their interest in Comlets, our products and services and to send information on Comlets. We may use the Comlets Messaging System to deliver multimedia and business information, including newsletters and notices of promotions and upcoming events, if the customer or visitor has so opted to receive these communications. Comlets customers will automatically be subscribed to Comlets newsletters as part of the set up process. All customers have the opportunity to choose to opt out from receiving our newsletter. Customer information will not be shared or distributed.
Comlets customers will be asked to download and install the Comlets Viewer when registering for use of Comlets products and services. This is used to send notification of product updates and service and support information. Customers can choose to opt out of receiving these notifications. Again, customer information will not be shared or distributed.
Except as explicitly stated at the time Comlets requests information, or as explicitly defined in our Terms of Service, we do not disclose to any third party the information provided. All financial and billing information we collect is used solely to check qualifications of prospective customers and to invoice our customers for their usage of Comlets products and services. This billing information is not used by Comlets for marketing and/or promotional purposes.
Comlets may use a third party for credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided except for the sole purpose of credit card processing.
Comlets uses proprietary tracking software and other methods to gather information about the Comlet messages we send to our registered. When Comlet messages are opened in the Comlets Viewer, the Viewer will notify the servers running the Comlets Messaging System, either in the customer’s organization or on servers owned by Comlet Technologies. This notification enables Comlets to record and store information such as the recipients name, the date and time the recipient viewed the message and other logging information. Comlets uses this information to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to messages they send through the Comlets System.
Comlets maintains log files tracking IP addresses to analyze trends, help diagnose problems with our servers and to monitor traffic/usage in order to provide better service to our customers and visitors.
Comlets uses cookies to improve the convenience and efficiency of your experience when using our products and services. A cookie is a piece of data stored on the user's hard drive tied to statistical information about the user. Usage of a cookie is in no way linked to any personally identifiable information in Comlets products and messages. You can always choose to not accept cookies, but you may not be able to use some of the Comlets products and services. Some of our business partners, such as our web analytics provider, use cookies on our site. These cookies are used to track visitor behavior on our web site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Comlets only and does not cover the use of cookies by any third parties.
Disclosure of Information
Comlets will only disclose your Data (as defined collectively above under the topic Information Collection and Usage), the contents of your private communications, or the contact information of your recipients if required to do so by law, or as otherwise stated in this Statement, or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Comlets; (2) protect and defend the rights or property of Comlets and others, including among other things to enforce our Terms of Service; (3) act under exigent circumstances to protect the personal safety of its members or the public; (4) to correct technical problems and malfunctions in how we provide our service to you and to technically process your information; (5) to take precautions against liability; (6) to respond to claims that information you have submitted to Comlets has violated the rights or interests of a third party; or (7) as permitted by law or to provide information to law enforcement agencies. Also, certain technical processing of Comlets and their content are required: (1) for sending and receiving messages; (2) to conform to connecting networks' technical requirements; (3) to conform to the limitations of the Service; or (4) for other similar technical connecting requirements.
It is possible that as we continue to develop our business, Comlets may be acquired. In such a transaction, customer information may be transferred to the acquiring entity. Users will be notified via Comlets or other method prior to a change of ownership or control of their personal information if users' personally identifiable information will be used in a manner materially different from that stated at the time of collection. If as a result of the business transition, the users' personally identifiable information will be used in a manner materially different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Other Web Sites and Links
The Comlets.com web site, or messages created with Comlets Services, may contain links to other Web sites. Comlets is not responsible for the privacy practices or the content of such Web sites.
As described above, third parties may independently collect information about you when you view ads or other communications from third parties through Comlets products or services. If you do not want those companies to collect information about you, please contact them directly.
Changes to this Statement
Comlets reserves the right to make changes to this Statement and to our information gathering and dissemination practices and will provide notification of the change with a minimum of thirty (30) business days prior to the changes taking effect. If as a result of this change, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our Opt-out and Update of Information section.
Opt-out and Update of Information
If you no longer wish to receive the Comlets newsletter or other promotional communications, you may opt-out of receiving them by following instructions included in each newsletter or communication. If your personally identifiable information changes, or if you no longer desire to receive specific Comlets, you may correct, update or delete it by communicating the change using the utilities provided in the Comlets Viewer.
Security
Comlets are inherently secure and the Company takes information protection seriously. Comlets has security measures in place to protect the loss, misuse and alteration of the information under our control.
Contact Us
Questions or comments regarding this Privacy Policy should be directed to the Comlets Privacy Officer at:
Comlet Technologies, LLC
PO Box 4379
Huntsville, AL 35815
256-489-1605
